Changelog

What we've shipped recently across the product dashboard, widgets, and developer tooling.

Last updated .

  1. Dashboard

    Drift email templates now support logos

    • You can now add a logo URL in Drift email templates and preview it live while editing.
    • Logo alignment and size controls are included so your outreach emails match your brand.
  2. Dashboard

    Fine-tuned AI model for exit chat reason tagging

    • Exit chat responses are now processed by a fine-tuned AI model trained specifically on cancellation conversations.
    • Churn reason tagging is more accurate and consistent across different types of responses.
    • Edge cases and ambiguous answers are now categorised more reliably than before.
  3. Platform

    Churn cost calculator on pricing page

    • A churn cost calculator is now live on the pricing page.
    • Enter your total users, paying subscribers, average monthly price, and assumed churn rate to see your implied MRR, estimated monthly revenue leakage, annualized leakage, and paying share of base.
    • Helps founders understand exactly how much churn is costing them before they start.
  4. Platform

    Churn comparison hub and head-to-head guides

    • A single comparison page stacks Flidget against Churnkey, ProsperStack, Chargebee Retain, and ChurnRecovery—exit chat, drift scoring, integrations, and starting prices in one matrix.
    • Each matchup has its own URL (Flidget vs Churnkey, vs ProsperStack, vs Chargebee Retain, vs ChurnRecovery) with the full table and FAQs tailored to that competitor.
    • FAQs on those pages spell out pricing, founder fit, alternatives to enterprise retention stacks, and using Flidget with any billing provider—no sales gate required.
  5. Dashboard

    Drift summary counts stay accurate

    • The totals at the top of Drift (all tracked users and each risk band) stay in sync with your data again.
    • No change to how drift is calculated—this is about showing the right numbers in the summary cards.
  6. Dashboard

    One-click chat deep links from Drift

    • Chat tags in Drift are now clickable and open Conversations with user-based filtering.
    • Support and retention teams can jump from risk rows to chat history in one click without re-searching IDs.
  7. Dashboard

    Drift table brings back inline signal reasons

    • The drift users table now shows signal/reason content inline again instead of pushing everything to a separate details page.
    • Exit-chat reasons are surfaced as tags directly in the Signal column so teams can scan churn context faster.
    • Rows with no reason stay clean with a simple fallback, keeping the table readable at scale.
  8. Dashboard

    Dashboard times follow your timezone

    • Conversation “Started” times, win-back follow-ups, and drift activity dates now read in your own time.
    • No more confusing offsets when you check the dashboard from a different country than your hosting region.
  9. Platform

    Demo section on the marketing site

    • There is now a Demo page where you can schedule a short walkthrough with our team.
    • Pick a future day and time slot; we confirm by email and show how Retention Copilot and Drift fit your workflow.
  10. Dashboard

    Smoother Drift views and faster bulk testing

    • Switching between Healthy, Risky, and Drifting keeps you near the user list instead of jumping back to the top of the page.
    • Bulk drift testing now streams events in one pass so you can exercise many accounts quickly, without stopping after each user.
    • You can still point the Retention Copilot widget at the same user id while you try things on one page.

Page 1 of 2

PreviousNext

Want something on the roadmap? Tell us or check Help & support.