Retention that feels human
Flidget helps you catch churn in two places. Drift spots accounts that are cooling off. Retention Copilot asks a short question at the moment someone tries to cancel. Everything lands in one dashboard.
Drift scores every user Healthy, Risky, or Drifting. You get a plain-English reason, days before they hit cancel.
Retention Copilot opens a short chat at cancel or checkout exit. Real answers in text or voice, on your page.
Risk queue, exit transcripts, and rescue email in one dashboard. No spreadsheets and no guessing.
14-day free trial · 50 exit chats & 50 drift users · no credit card · Setup docs
npm install @flidget/web-sdkAdd your public key and call Flidget.init once on cancel and key product pages.
Demo
One animated walkthrough. No tabs. No separate blocks.
Drift detection
Daily risk inbox with reasons and next step
Your drift queue
updates daily9 days inactive · never reached onboarding
Suggested next step: personal outreach
Usage down this week · key feature not used
Suggested next step: personal outreach
Active and hitting milestones
Suggested next step: personal outreach
What it means
You get a simple label, a reason, and a window to act. No guessing. No raw events.
Auto rescue emails
When someone enters Risky or Drifting, Flidget can send a template you control, from your domain.
From: updates@yourdomain.com
Quick check-in from our team
Hi Alex, hope you are doing well. Quick check in from our side. If it helps, I can send a short walkthrough based on how your team uses the product. Best, your team
Sent automatically · Drift score 74%
Same starter copy as the dashboard default. Great fallback when no tighter rule wins.
From: updates@yourdomain.com
Quick check-in from our team
Hi Alex, hope you are doing well. Quick check in from our side. If it helps, I can send a short walkthrough based on how your team uses the product. Best, your team
Sent automatically · Drift score 74%
Same starter copy as the dashboard default. Great fallback when no tighter rule wins.
From: updates@yourdomain.com
Can we help you get unstuck?
Hi Alex, our system flagged your account as higher risk this week. If something broke or priorities changed, reply with one honest line. A human reads every note. Say pause if we should stop.
Sent automatically · Drift score 48%
Map this template to offer_personal_outreach so auto email can send it for high risk outreach.
From: updates@yourdomain.com
Finish setup when you have five minutes
Hi Alex, onboarding still has a few open steps. This link picks up where you left off. Reply setup if you want a live walkthrough and we will book a short call.
Sent automatically · Drift score 22%
Map this template to send_onboarding_email so auto email can follow up after onboarding nudges.
Tip: this is a looping preview. Open the full interactive demo for more screens.
Rescue email
When a user drifts, Flidget can trigger rescue email from your domain, in your voice, with templates you control.
From: updates@yourdomain.com
Quick check-in from our team
Hi Alex, hope you are doing well. Quick check in from our side. If it helps, I can send a short walkthrough based on how your team uses the product. Best, your team
Sent automatically · Drift score 74%
Same starter copy as the dashboard default. Great fallback when no tighter rule wins.
From: updates@yourdomain.com
Quick check-in from our team
Hi Alex, hope you are doing well. Quick check in from our side. If it helps, I can send a short walkthrough based on how your team uses the product. Best, your team
Sent automatically · Drift score 74%
Same starter copy as the dashboard default. Great fallback when no tighter rule wins.
From: updates@yourdomain.com
Can we help you get unstuck?
Hi Alex, our system flagged your account as higher risk this week. If something broke or priorities changed, reply with one honest line. A human reads every note. Say pause if we should stop.
Sent automatically · Drift score 48%
Map this template to offer_personal_outreach so auto email can send it for high risk outreach.
From: updates@yourdomain.com
Finish setup when you have five minutes
Hi Alex, onboarding still has a few open steps. This link picks up where you left off. Reply setup if you want a live walkthrough and we will book a short call.
Sent automatically · Drift score 22%
Map this template to send_onboarding_email so auto email can follow up after onboarding nudges.
After you sign in: Settings, Drift configuration, then Email and templates.
Customer story
macOS · Rust + Tauri · 14-day trial
psyXe Pro is a private macOS AI agent with no cloud analytics. Bart could not see who was still in the 14-day trial, who opened it once, or who was about to delete it. In v0.2.0, Flidget links first-launch email to three in-app events and scores every founding member Healthy, Risky, or Drifting before the $49 perpetual license decision.
Each rescued trial protects a $49 seat instead of a silent uninstall. Across the first 100 founding members, that is $4.9k of license value Bart can defend while the trial is still live.
“I want to catch drift before the trial ends, whether they barely use it or use it a lot and still do not buy.”
100
founding trials tracked
$49
value per saved seat
$4.9k
cohort at stake
Tracked events
Add Flidget once, catch exits with the leaving widget, score users with drift detection, and see everything in a single dashboard.
Paste one script tag on your cancel or billing page for Retention Copilot. If you want Drift, send one event whenever a user does an important action.
Anyone who clicks cancel, abandons checkout, or tries to close sees a short, friendly chat. They reply in text or voice. Your existing flow continues after.
Behind the scenes, Flidget looks at sessions, last active date, and whether users reached your key feature. Each user gets a Healthy / Risky / Drifting label.
Retention Copilot reasons, drift scores, and user-level details all live in one dashboard. Filter, read, decide. No spreadsheets, no raw event logs.
Straight answers about the leaving widget, drift detection, and pricing.
Two things. First, Retention Copilot. When someone tries to cancel or leave your site, a short chat appears and asks why. Second, drift detection. Flidget watches how users interact with your product and labels each one Healthy, Risky, or Drifting with clear reasons, so you know who needs attention before they reach the cancel page.
No. It works anywhere someone can leave: subscription cancel/downgrade, checkout abandonment, membership pause, trial exit, or just closing the page. Any frontend stack is supported.
No. You choose which user actions matter (for example invite_teammate or complete_onboarding) in the dashboard, then send a short event from your app each time one happens. Flidget handles the scoring. The dashboard shows you who is Healthy, Risky, or Drifting with a clear reason, not just a number.
It’s lightweight by design: short prompts, an optional skip, and it stays on your page without any redirects. You control where it appears, when it triggers, and how the copy is worded.
Not necessarily. Flidget captures the reason at the exact moment someone decides to leave, when they are most willing to explain. That context is already in your dashboard. You can email if you want to, but you are not chasing replies to a survey sent hours later.
The leaving widget is a single script tag, so most teams are live in under an hour. Drift detection requires sending events from your app, which is one API call per action. Start on staging, verify the dashboard is receiving data, then ship.
14-day free trial. Live in 10 minutes. No credit card. No complex setup.