Pricing
Free includes drift detection and exit chat. Upgrade when you need more users, more history, or your own sending domain.
Free: 14-day trial, up to 50 drift users & 50 completions, rescue email via Flidget · Paid: higher limits, rescue email from your domain · Checkout via Paddle
Drift outcomes
Flidget groups users into healthy, risky, and drifting with plain-language reasons you can act on.
Healthy
Risk usually 0-29%
Active recently and key features used.
Risky
Risk usually 30-60%
Engagement dropping.
Drifting
Risk above 60%
Inactive and never reached your key feature. Act today, or they'll cancel without a word.
Estimator
Plug in your base, paying customers, average monthly price per payer, and a monthly churn assumption. We show implied MRR and revenue leakage.
Illustrative only: we treat this as monthly logo/revenue churn applied to MRR for a quick planning range.
A session that reaches a natural end state in the widget (user finishes or abandons after the flow is considered complete). Partial or abandoned sessions may not count toward your plan limit. Exact rules are enforced in product and documented in your dashboard.
Core product value doesn’t hide behind higher tiers. You’re choosing capacity and depth, not basics.
Let visitors speak or type on your cancel page: browser speech-to-text where available, with typing as a fallback. You choose the default in the widget studio.
Short, empathetic dialogue, not a 20-field survey, so users actually explain what went wrong.
Transcripts, tags, and filters so you can act on churn reasons without digging through support tickets.
Workspaces are isolated per account. Everyone starts on a 14-day Free trial (up to 50 lifetime completions and 50 drift users during the trial, offer bar 30 min / UTC day, Powered by on chat and on the offer bar when it appears), then Paddle for paid tiers; your customers’ payments stay on whatever gateway you already use.
One script, a public key, and a cancel trigger; most teams wire the first version in under an hour.
A quick view of limits and add-ons. For exact enforcement, see your dashboard after sign-up.
| Capability | Free | Starter | Growth | Scale |
|---|---|---|---|---|
| Retention Copilot widget & overlay | ||||
| Retention Copilot: voice + text (browser STT where supported) | ||||
| Dashboard: overview, conversations, insights | ||||
| Auto-tagged churn reasons & themes | ||||
| Win-back queue | ||||
| Discount / offer bar (per UTC day) | 30 min after first load, then off until next UTC day | Always on | Always on | Always on |
| Completed Retention Copilot conversations (included) | 50 (14-day trial) | 200 / mo | 550 / mo | Unlimited |
| Drift tracked users | 50 (14-day trial) | 500 | 1,500 | Unlimited |
| Conversation history retention (then auto-deleted) | 7 days | 30 days | 90 days | 90 days |
| Competitor & feature-mention rollups | ||||
| Conversation export (CSV) | ||||
| Widget: works with any payment stack on your site | ||||
| “Powered by flidget.com” in chat + offer bar (Free) | ||||
| Drift rescue email delivery | No custom domain (Flidget delivery) | From your domain (DNS + verified sender) | From your domain (DNS + verified sender) | From your domain (DNS + verified sender) |
| Flidget subscription (Paddle checkout & portal) | - | |||
| Webhooks for completions | ||||
| Support tier (email) | Best effort | Standard | Priority | Dedicated |
Still deciding? These cover how limits, billing, and data work in practice.
A session that reaches a natural end state in the widget (user finishes or abandons after the flow is considered complete). Partial or abandoned sessions may not count toward your plan limit. Exact rules are enforced in product and documented in your dashboard.
On Free, the offer bar only appears for 30 minutes per UTC calendar day. The clock starts when the first eligible bar response is served that day; after 30 minutes the API returns no bar until the next UTC day. Upgrade to any paid tier for an always-on bar. On Free, the Retention Copilot embed and the offer bar (when it is shown) include a small linked “Powered by flidget.com”; paid tiers remove that attribution.
On Free, Flidget delivers drift rescue mail for you (no DNS). Your template subject is sent with “(via Flidget)” appended, and the message includes a small Powered by Flidget note in the body. On Starter, Growth, and Scale, you connect your own sending domain and From address in the dashboard so outreach sends from your brand.
We automatically delete older conversations on a schedule: Free keeps them 7 days, Starter 30 days, Growth and Scale 90 days (from each conversation’s start time, UTC). Export anything you need to keep before that window if you’re on a paid tier with export.
New accounts begin on a 14-day Free trial (up to 50 completed Retention Copilot conversations and 50 drift users during the trial, then pause until upgrade). Starter includes 200 completions and 500 drift users per month (UTC); Growth includes 550 completions and 1,500 drift users. Starter and Growth are billed monthly through Paddle when configured. Manage cards and invoices from the customer portal in Billing. Scale is sales-assisted and priced by user base. This is separate from how you charge your own customers; the widget does not require Stripe, Paddle, or any specific gateway on your product.
Yes. The widget only needs a place on your cancel or subscription UI. It does not integrate with payment APIs. Teams use Flidget alongside Stripe Billing, Paddle, Razorpay, Chargebee, PayPal subscriptions, and many others.
Yes. Upgrade when you’re approaching your monthly completion limit, or move to Scale when you need unlimited volume and webhooks. Downgrades typically apply on the next billing cycle; confirm in the portal or with support.
We can offer annual terms on Growth and Scale for teams that prefer upfront commits. Mention it when you reach out; we’ll align invoices with your procurement process.
Treat Flidget like any third-party AI integration: review your model provider’s data policies and use enterprise-appropriate settings where available. We design the product so you stay in control of what you send and store.
We follow security-minded defaults (encryption in transit, isolated accounts). If you need a custom DPA, SAML, or audit requirements, Scale is the right tier to start that conversation.
Create a free account and be live in 10 minutes. No credit card. Start on staging, go live when ready.
Questions? hello@flidget.com