Overview
Cancellation volume, completed-chat reason mix, and latest sessions (sample data).
Total conversations
38
Completed (30d)
24
Active chats
2
Churn reasons (completed)
Grouped by primary tag after each chat ends. Sample data for illustration.
| Reason | Conversations | Share |
|---|---|---|
| pricing too high | 11 | 28.9% |
| competitor mentioned | 8 | 21.1% |
| missing features | 7 | 18.4% |
| situational | 5 | 13.2% |
| bug | 4 | 10.5% |
| other | 3 | 7.9% |
Recent conversations
Newest first, 8 per page (any status). Use Conversations in the sidebar for filters and search.
| User | Summary | Status | Reason | Started |
|---|---|---|---|---|
| nina.park@loomis.io | VP Finance compared renewal to annual prepay; per-seat math did not clear their internal hurdle rate. Asked for a 90-day ramp and usage-based floor. | complete | pricing too high | |
| marcus.vega@vesta.software | Pilot team liked workflows but procurement is standardizing on a suite that bundles billing + support. Wants a one-page integration parity sheet before Q3 board readout. | complete | competitor mentioned | |
| elena.kim@brightledger.com | Security review blocked rollout: needs SAML SSO, immutable audit trail, and customer-managed keys. Champion willing to stay on trial if roadmap dates are concrete. | complete | missing features | |
| james.okafor@railrun.io | Post-acquisition freeze: internal champion moved to another division. Said product was “easily the best UX we tried” but cannot sign until new parent sets tooling policy. | complete | situational | |
| sofia.alvarez@coastalops.co | Ops lead wants to keep dashboards but finance cut vendor spend 20%. Asked whether you offer a smaller workspace tier or annual true-up instead of flat seats. | complete | pricing too high | |
| priya.shah@northwind.io | Webhook retries failed during their peak load window; two invoices did not sync to NetSuite. They paused rollout until they see a postmortem and retry guarantees in writing. | complete | bug | |
| dan.hughes@kite.run | Solo founder winding down the product — canceling all tools. Left positive NPS-style note and said they would refer you to two portfolio companies. | complete | other | |
| amelie.dubois@coastalops.co | In progress: evaluating EU data residency for Frankfurt workspace. Asked whether query logs can stay in-region for their DPA with a German enterprise customer. | active | missing features |