Refund Policy

Flidget is operated by Corekit Services. We offer a 7-day refund window from the date of your initial purchase or renewal. Refund requests are reviewed on a case-by-case basis — we genuinely want to make things right if something went wrong.

All billing is handled by Paddle.com Market Limited, our Merchant of Record. This means refunds are processed by Paddle on our behalf.

When you purchase a Flidget plan, your transaction is with Paddle, not directly with Corekit Services. Paddle is the Merchant of Record and authorised reseller for all Flidget orders.

This means your receipt, invoice, and any card statement charge will reference Paddle. Refunds are issued back to your original payment method by Paddle. Processing times are typically 5–10 business days depending on your bank or card provider.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

You may be eligible for a refund if:

• Your request is made within 7 days of the charge date (initial purchase or renewal).
• You experienced a technical issue on our end that we were unable to resolve.
• You were charged incorrectly (e.g. duplicate charge or wrong plan).
• The product did not work as described and you contacted support before requesting a refund.

Refunds are not automatically guaranteed — each request is reviewed individually. We look at your account activity, usage, and the nature of the issue before making a decision.

After the 7-day window, refunds are generally not available except in cases of billing errors or extraordinary circumstances at our sole discretion.

To request a refund:

• Email us at support@flidget.com with the subject line "Refund Request".
• Include your registered email address, the date of charge, and a brief reason for your request.
• We will review your request and respond within 2 business days.
• If approved, we will process the refund through Paddle. You will receive a confirmation from Paddle once processed.

You may also contact Paddle directly at paddle.net for billing inquiries since they are the Merchant of Record for your transaction.

You may cancel your Flidget subscription at any time from your billing dashboard. Cancellation takes effect at the end of your current billing period — you will not be charged again, and you retain access to your plan until the period ends.

Cancelling a subscription does not automatically trigger a refund for the current period. If you believe you are eligible for a refund, please follow the refund request process above.

Refunds will generally not be issued for:

• Requests made after the 7-day window with no extenuating circumstances.
• Accounts that have used a significant portion of their monthly plan quota.
• Situations where you simply changed your mind after actively using the Service beyond initial setup.
• Promotional, discounted, or lifetime plans unless required by applicable law.

Nothing in this policy limits any statutory rights you may have under the consumer protection laws of your country or region, including rights under EU or UK distance selling regulations.

Refund requests & billing questions: support@flidget.com

Paddle billing portal: paddle.net

For general inquiries: Contact form