nina.park@loomis.io
Summary
VP Finance compared renewal to annual prepay; per-seat math did not clear their internal hurdle rate. Asked for a 90-day ramp and usage-based floor.
Transcript
Sample conversation for this demo — your workspace will show real widget transcripts after signup.
assistant
Before you go — what’s the main reason you’re canceling today?
user
Renewal math. We’re comparing annual prepay vs. renewing monthly and the per-seat number doesn’t clear our internal hurdle rate.
assistant
Thanks for spelling that out. Is it mostly the headline price, how seats are counted, or payment terms?
user
All three, a little. VP Finance asked for a 90-day ramp and a usage-based floor instead of flat seats. If there’s no flexibility we’ll churn at term end.
assistant
Understood — I’ll flag this for our team. We sometimes structure ramps for finance-led deals.
user
Good to hear. If billing can propose something concrete, we’re still interested.