priya.shah@northwind.io
Summary
Webhook retries failed during their peak load window; two invoices did not sync to NetSuite. They paused rollout until they see a postmortem and retry guarantees in writing.
Transcript
Sample conversation for this demo — your workspace will show real widget transcripts after signup.
assistant
Anything we should know about why you’re leaving?
user
Webhooks failed during peak load. Two invoices didn’t sync to NetSuite and finance lost confidence.
assistant
I’m sorry that happened. Was it timeouts, 5xxs, or duplicate delivery issues?
user
Retries gave up too early under burst traffic. We need a written postmortem and clearer retry guarantees before we turn sync back on.
assistant
That’s fair. I’ll escalate to engineering with your timeline.
user
We’ve paused rollout until we see that in writing.