marcus.vega@vesta.software
Summary
Pilot team liked workflows but procurement is standardizing on a suite that bundles billing + support. Wants a one-page integration parity sheet before Q3 board readout.
Transcript
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assistant
Quick question — what drove the decision to leave?
user
Procurement is standardizing on a suite that bundles billing and support. Your workflows were the best we tried, but the bundle won on paper.
assistant
That’s helpful context. Was there a specific gap vs. that suite, or mostly packaging?
user
We need a one-page integration parity sheet for our Q3 board readout — SAML, webhooks, SLA. If you can’t match on paper we can’t fight the mandate.
assistant
I’ll pass that along. Would a side-by-side checklist from our solutions team help?
user
Yes — send whatever you have. Pilot team still likes the product.