Overview
Cancellation volume, completed-chat reason mix, and latest sessions (sample data).
Total conversations
38
Completed (30d)
24
Active chats
2
Churn reasons (completed)
Grouped by primary tag after each chat ends. Sample data for illustration.
| Reason | Conversations | Share |
|---|---|---|
| pricing too high | 11 | 28.9% |
| competitor mentioned | 8 | 21.1% |
| missing features | 7 | 18.4% |
| situational | 5 | 13.2% |
| bug | 4 | 10.5% |
| other | 3 | 7.9% |